Ace Cash Express Debt Help

605

Consumer Issues

There are 605 issues about Ace Cash Express

97%

Acceptable Response Time

Ace Cash Express responded to 589 consumer issues in a timely manner

90

Issues so far in 2018

90 issues through April 25th, 2019. There were 84 consumer issues in 2017.

Ace Cash Express Debt collection

There are 605 consumer issues related to Debt collection

Last Updated: April 25th, 2019

If you are dealing with debt collection attempts from Ace Cash Express, it is helpful to research their strategies.

We have archived 605 consumer complaints against Ace Cash Express, as reported by the CFPB. It is important to remember that these complaints are not verified, although they provide great debt negotiation strategy insight by seeing how Ace Cash Express deals with collecting debt from other consumers.

Should you want to file a complaint or speak to a debt help counselor, we are here for you.

Attempts to collect debt not owed

82 Filings

  • Debt is not mine: 46
  • Debt was already discharged in bankruptcy: 5
  • Debt was paid: 24
  • Debt was result of identity theft: 7

Debt Verification

24 Filings

  • Communications failed to disclose attempt to collect a debt: 2
  • Not enough info provided to verify debt: 18
  • Right to dispute debt notice not received: 4

False statements or representation

81 Filings

  • Attempted to collect wrong amount: 8
  • Impersonated an attorney or official: 30
  • Impersonated attorney, law enforcement, or government official: 13
  • Indicated committed crime not paying: 21
  • Indicated shouldn't respond to lawsuit: 1
  • Indicated you were committing crime by not paying debt: 6
  • Told you not to respond to a lawsuit they filed against you: 2

Harrassing Communications

171 Filings

  • Called after sent written cease communications: 7
  • Called outside of 8am-9pm: 3
  • Frequent or repeated calls: 65
  • Threatened to take legal action: 74
  • Used obscene, profane, or other abusive language: 18
  • You told them to stop contacting you, but they keep trying: 4

Improper contact or info sharing

43 Filings

  • Contacted me after I asked not to: 11
  • Contacted my employer: 14
  • Talked to a third party about my debt: 18

Took or threatened negative or legal action

204 Filings

  • Collected or attempted to collect exempt funds: 5
  • Seized or attempted to seize my property: 3
  • Sued you in a state where you do not live or did not sign for the debt: 1
  • Sued you without properly notifying you of lawsuit: 15
  • Threatened arrest or jail if I do not pay: 124
  • Threatened or suggested your credit would be damaged: 4
  • Threatened to sue me for very old debt: 52

Ace Cash Express Debt Settlement

If you are experiencing financial hardship and are unable to make payments to Ace Cash Express, you may have the right to settle your debt for less than the full amount.

Ace Cash Express Debt Management

If you are experiencing financial hardship and burdened by fees and interest, you may qualify to enter your debt with Ace Cash Express into a debt management plan. The goal of a debt management plan, also known as credit counseling, is to repay the full amount with more beneficial terms to the consumer.

Debt collection / Payday loan debt

On XX/XX/XXXX someone whom said she was calling

Ace Cash Express Took or threatened negative or legal action / Threatened arrest or jail if I do not pay

02/13/2019

On XX/XX/XXXX someone whom said she was calling from ace cash express called my husbands cell phone to ask if he knew me, the number that called him was XXXX ( the number that she gave him for me to call was XXXX ) he said yes and they told him to write down their telephone number and a case # and make sure to give it to me. He called me and gave

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Debt collection / Payday loan debt

I got a phone call and the caller ID showed up as

Ace Cash Express Took or threatened negative or legal action / Threatened arrest or jail if I do not pay

01/31/2019

I got a phone call and the caller ID showed up as XXXX XXXX XXXX, so I picked it up. Some guy claiming to the the XXXX Police Department dispatcher told me that he has police outside my house and they will be coming in to get me if I don't call XXXX to settle a debt. I let him know that they were at the wrong address anyways and he told me they

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Debt collection / Payday loan debt

I was contacted by a company named XXXX with the

Ace Cash Express Took or threatened negative or legal action / Threatened arrest or jail if I do not pay

01/29/2019

I was contacted by a company named XXXX with the phone number XXXX and given a case number. They also contacted all of my family members stating that I was going to be arrested for intentionally defrauding a financial institution I contacted the company at the phone number provided and was told the same thing, I asked for information in regards to

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Debt collection / Payday loan debt

I was contacted by a company named XXXX with the

Ace Cash Express Took or threatened negative or legal action / Threatened arrest or jail if I do not pay

01/29/2019

I was contacted by a company named XXXX with the phone number XXXX and given a case number. They also contacted all of my family members stating that I was going to be arrested for intentionally defrauding a financial institution I contacted the company at the phone number provided and was told the same thing, I asked for information in regards to

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Debt collection / Payday loan debt

This is a company that has bought the written off

Ace Cash Express Harrassing Communications / Frequent or repeated calls

12/28/2018

This is a company that has bought the written off loan. When they answer the phone all they say is business office ... .. They wont give me a name of their company. Just say it's regarding a loan with Ace Cash Express. They call my phone during business hours, if I don ; t answer they call my work and then they start calling old family members,

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Debt collection / Payday loan debt

In XXXX of 2013, I received a payday loan from a

12/13/2018

In XXXX of 2013, I received a payday loan from a XXXX XXXX XXXX place at XXXX XXXX XXXX, XXXX, TN XXXX XXXX, TN. Since the lapse in time from receiving the loan, I do not have records of communication attempts or record of loan terms. I have no paid in full notice or any documents from ACE. Today, XX/XX/XXXX, I received a call from XXXX, CA XXXX. I

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Debt collection / Payday loan debt

I received a voicemail on Tuesday, XX/XX/XXXX at

12/11/2018

I received a voicemail on Tuesday, XX/XX/XXXX at approximately XXXX XXXX XXXX XXXX from a woman named XXXX XXXX. She gave a case number of XXXX. She indicated that a case was being filed against me and I would forfeit all my legal rights, that my supervisor at work would be contacted and that I will be found. She spoke in a manner to indicate that

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Debt collection / Payday loan debt

I took out a small unsecured payday loan from ACE

Ace Cash Express False statements or representation / Indicated you were committing crime by not paying debt

12/11/2018

I took out a small unsecured payday loan from ACE Cash Express in XXXX for {$300.00} ( maximum allowed under XXXX ). I was unable to repay the debt in full and called prior to the due date to setup a payment arrangement guaranteed to me under Washington State law as ACE still had locations in Washington at that time. I was refused a payment

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Debt collection / Payday loan debt

Received phone calls in regards to an old ACE Cash

Ace Cash Express Took or threatened negative or legal action / Seized or attempted to seize my property

12/10/2018

Received phone calls in regards to an old ACE Cash payday loan from 2013. XXXX XXXX, XXXX XXXX and XXXX XXXX all claiming to be attorneys and XXXX a process server. He threatened to serve me with officers regarding the legal suit being filled and fraudulent banking laws in Texas. Threatened to repossess my car and if it's financed advising that I

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Debt collection / Other debt

I received a phone call from someone stating he

Ace Cash Express Took or threatened negative or legal action / Threatened arrest or jail if I do not pay

12/05/2018

I received a phone call from someone stating he was a process server trying to contact me due to a cuvil suit filed against me for an installment loan I had with Ace Check Cashing. I had made arrangements to finalize pymt and was never notified there was an issue with pymt. I then get internally transferred to someone named XXXX XXXX representing a

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