American Express Debt Help

896

Consumer Issues

There are 896 issues about American Express

99%

Acceptable Response Time

American Express responded to 895 consumer issues in a timely manner

262

Issues so far in 2018

262 issues through April 25th, 2019. There were 151 consumer issues in 2017.

American Express Debt collection

There are 896 consumer issues related to Debt collection

Last Updated: April 25th, 2019

If you are dealing with debt collection attempts from American Express, it is helpful to research their strategies.

We have archived 896 consumer complaints against American Express, as reported by the CFPB. It is important to remember that these complaints are not verified, although they provide great debt negotiation strategy insight by seeing how American Express deals with collecting debt from other consumers.

Should you want to file a complaint or speak to a debt help counselor, we are here for you.

Attempts to collect debt not owed

252 Filings

  • Debt is not mine: 116
  • Debt was already discharged in bankruptcy: 12
  • Debt was paid: 63
  • Debt was result of identity theft: 61

Debt Verification

177 Filings

  • Communications failed to disclose attempt to collect a debt: 6
  • Not enough info provided to verify debt: 144
  • Right to dispute debt notice not received: 27

False statements or representation

78 Filings

  • Attempted to collect wrong amount: 67
  • Impersonated an attorney or official: 2
  • Impersonated attorney, law enforcement, or government official: 3
  • Indicated committed crime not paying: 3
  • Indicated shouldn't respond to lawsuit: 2
  • Indicated you were committing crime by not paying debt: 1

Harrassing Communications

221 Filings

  • Called after sent written cease communications: 6
  • Called outside of 8am-9pm: 7
  • Frequent or repeated calls: 142
  • Threatened to take legal action: 19
  • Used obscene, profane, or other abusive language: 10
  • You told them to stop contacting you, but they keep trying: 37

Improper contact or info sharing

103 Filings

  • Contacted me after I asked not to: 18
  • Contacted me instead of my attorney: 1
  • Contacted my employer: 13
  • Talked to a third party about my debt: 71

Took or threatened negative or legal action

65 Filings

  • Collected or attempted to collect exempt funds: 6
  • Seized or attempted to seize my property: 12
  • Sued you in a state where you do not live or did not sign for the debt: 1
  • Sued you without properly notifying you of lawsuit: 14
  • Threatened arrest or jail if I do not pay: 4
  • Threatened or suggested your credit would be damaged: 17
  • Threatened to sue me for very old debt: 11

American Express Debt Settlement

If you are experiencing financial hardship and are unable to make payments to American Express, you may have the right to settle your debt for less than the full amount.

American Express Debt Management

If you are experiencing financial hardship and burdened by fees and interest, you may qualify to enter your debt with American Express into a debt management plan. The goal of a debt management plan, also known as credit counseling, is to repay the full amount with more beneficial terms to the consumer.

Debt collection / Credit card debt

XXXX XXXX XXXX did not notified me of a pending

American Express Took or threatened negative or legal action / Sued you without properly notifying you of lawsuit

02/22/2019

XXXX XXXX XXXX did not notified me of a pending lawsuit until I was served papers. When I contacted them, I explained that the debt was business debt and not personal debit. The agent refused to listen and started threatening me with more legal action if I did not pay them. The amount they wanted way way out of what I could afford. They told me to

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Debt collection / Credit card debt

On XX/XX/ 2019, XXXX, agent of XXXX XXXX, XXXX,

American Express Improper contact or info sharing / Talked to a third party about my debt

02/22/2019

On XX/XX/ 2019, XXXX, agent of XXXX XXXX, XXXX, contacted my tenant via telephone and discussed a debt I allegedly owe American Express, sharing non-public person information about this matter with the third party, including balance they assert I owe. I have since communicated with XXXX XXXX to discuss the matter and requested that they cease

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Debt collection / Credit card debt

XXXX Collections representative XXXX contacted my

American Express Improper contact or info sharing / Talked to a third party about my debt

02/22/2019

XXXX Collections representative XXXX contacted my tenant and stated that she was trying to reach me about a debt I owe American Express. She breached my right of privacy under Federal and State Law by sharing with my tenant the outstanding balance owed and that she was a debt collector trying to collect a debt. She instructed my tenant to have me

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Debt collection / Credit card debt

AMERICAN EXPRESS CALLS MY HOME EVERYDAY AND NIGHT

American Express Attempts to collect debt not owed / Debt was already discharged in bankruptcy

02/21/2019

AMERICAN EXPRESS CALLS MY HOME EVERYDAY AND NIGHT AND WEEKENDS DAILY ABOUT MY DAUGHTER DEBT THAT WAS IS IN BANKRUPTCY SINCE SHE FILED XX/XX/XXXX THEY GOT ORDER FROM HER LAWYER AND JUDGE NOT TO CONTACT US BY PHONE OR CALLS WHICH THEY DONT CARE THEY CALL MY HUSBAND CELL MY CELL MY HOME AND ETC AS I SAID IM SENIOR XXXX MY HUBBY XXXX AND WE DIDNOT MAKE

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Debt collection / Credit card debt

On XXXX XXXX, 2019, I received a letter via email

American Express False statements or representation / Attempted to collect wrong amount

02/08/2019

On XXXX XXXX, 2019, I received a letter via email stating that I could call to make arrangements over time to pay my delinquent American Express card. No where stated in the letter that my card was not eligible for this arrangenent. When I called American Express to make payment arrangements, I was that I could not. They need to adhere to their

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Debt collection / Credit card debt

XXXX XXXX XXXX HAVE LIENED MY PROPERTY FOR

American Express Attempts to collect debt not owed / Debt is not mine

02/08/2019

XXXX XXXX XXXX HAVE LIENED MY PROPERTY FOR {$50000.00} FOR THE DEBT THAT BELONGED TO MY EX-SPOUSE. I ATTEMPTED TO CONTACT THEM TO REQUEST A LIEN RELEASE BECAUSE THIS WAS NOT MY JUDGEMENT AND WAS NOT MY LIEN AND WAS NOT MY CREDIT CARD IN FIRST PLACE BUT XXXX XXXX XXXX ASKED FOR MY PERSONAL INFORMATION SAID THEY WOULD RELEASE THE LIEN INSTEAD THEY

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Debt collection / Credit card debt

ON THE XX/XX/2019 AMERICAN EXPRESS ONCE AGAIN

American Express Improper contact or info sharing / Talked to a third party about my debt

02/06/2019

ON THE XX/XX/2019 AMERICAN EXPRESS ONCE AGAIN CUNDUCTED WHAT IS KNOWN AS A BLOCK PARTY CALLING RELITIVES NIEGHBORS AND WHO ELSE KNOWS. MR XXXX XXXX EVEN TOLD ONE THAT HE WAS GOING TO CALL PAST EMPLOYERS AND TELL THEM IM A DEAD BEAT. I HAVE PERSONALY INFORMED HIM NOT TO CONTACT THIRD PARTY PERSON ( S ) RELATED TO ME NOR MY ACCOUNT. I HEARBY DEMAND

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