Jun 05, 2018 CFPB Collection Issues

187 issues on Jun 05, 2018

Every day, we provide analysis on what consumers are challenged with by debt collectors.

Here's what's going on in the world of consumers dealing with debt collectors on 06/05/2018.

What Are the Most Common Problems Consumers Had Today?

  • 82 consumers had a problem with Attempts to collect debt not owed
  • 54 consumers had a problem with Debt Verification
  • 12 consumers had a problem with False statements or representation
  • 19 consumers had a problem with Harrassing Communications
  • 9 consumers had a problem with Improper contact or info sharing
  • 11 consumers had a problem with Took or threatened negative or legal action

What Companies Received the Most Complaints Today?

Of the 187 debt collection complaints on Jun 05, 2018, there were 116 companies named. There were 30 companies that received more than one consumer complaint on 06/05/2018, which are listed below.

  • AFNI INC. received 3 consumer complaints.
  • Ad Astra Recovery Services Inc received 2 consumer complaints.
  • Advanced Collection Bureau, Inc. received 2 consumer complaints.
  • AmeriCollect received 2 consumer complaints.
  • CAPITAL ONE FINANCIAL CORPORATION received 3 consumer complaints.
  • CAVALRY INVESTMENTS, LLC received 2 consumer complaints.
  • CITIBANK, N.A. received 2 consumer complaints.
  • CL HOLDINGS LLC received 3 consumer complaints.
  • Convergent Resources, Inc. received 4 consumer complaints.
  • Credence Resource Management, LLC received 2 consumer complaints.
  • DISCOVER BANK received 3 consumer complaints.
  • Diversified Consultants, Inc. received 4 consumer complaints.
  • Duncan Solutions, lnc. received 2 consumer complaints.
  • EQUIFAX, INC. received 5 consumer complaints.
  • ERC received 4 consumer complaints.
  • Experian Information Solutions Inc. received 7 consumer complaints.
  • HSBC NORTH AMERICA HOLDINGS INC. received 2 consumer complaints.
  • I.C. System, Inc. received 4 consumer complaints.
  • I.Q. DATA INTERNATIONAL, INC. received 2 consumer complaints.
  • Medical Data Systems, Inc. received 3 consumer complaints.
  • Midwest Recovery Systems received 3 consumer complaints.
  • ONEMAIN FINANCIAL HOLDINGS, LLC. received 2 consumer complaints.
  • PORTFOLIO RECOVERY ASSOCIATES INC received 10 consumer complaints.
  • Phoenix Financial Services LLC received 3 consumer complaints.
  • R & B Corporation of Virginia received 3 consumer complaints.
  • Resurgent Capital Services L.P. received 3 consumer complaints.
  • TRANSUNION INTERMEDIATE HOLDINGS, INC. received 5 consumer complaints.
  • TRANSWORLD SYSTEMS INC received 5 consumer complaints.
  • The Outsource Group, Inc received 2 consumer complaints.
  • WELLS FARGO & COMPANY received 4 consumer complaints.

What Products Did Consumers Have a Problem With Today?

  • 10 consumers filed an issue relating to Auto debt
  • 32 consumers filed an issue relating to Credit card debt
  • 33 consumers filed an issue relating to Medical debt
  • 2 consumers filed an issue relating to Mortgage debt
  • 67 consumers filed an issue relating to Other debt
  • 5 consumers filed an issue relating to Payday loan debt
  • 4 consumers filed an issue relating to Private student loan debt
  • 34 consumers filed an issue relating to Unknown

Selected Consumer Issues

We make an attempt to highlight some of the more interesting consumer complaints every day. Some information has been redacted to protect the identity of the consumer. Today, we have 84 consumer stories that met our editorial quality guidelines. Research, learn and empower yourself and those around you with knowledge.

On XX/XX/XXXX I received a call from a woman from

On XX/XX/XXXX I received a call from a woman from an " unavailable '' number stating that she was trying to see if I would be home the following day so she could serve me a notice for a civil dispute. When I asked her what this was in regards to, she said she was unable to tell me any details as the notice was sealed and she could not open it, but

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Type Mortgage debt
Co HSBC NORTH AMERICA HOLDINGS INC.
Issue Attempts to collect debt not owed
Claim Debt is not mine

Complaint : XXXX XXXX failure to specifically and

Complaint : XXXX XXXX failure to specifically and sufficiently respond to consumer 's notice of error or information request or qualified written request or CFPB complaints. Attn : XXXX XXXX, Relationship Manager, XXXX XXXX, Consumer Ombudsman Specialist, XXXX XXXX, Ombudsman Specialist XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

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I have no idea who CBE GROUP is or who they

I have no idea who CBE GROUP is or who they represent. This company entered a collection on my credit report without notifying me or contacting me regarding what this debt was about. I have never had an account with this company or anyone they claim to represent. CBE GROUP is indicating that an account with the account number XXXX & XXXX was opened

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XXXX XXXX XXXX called me to collect payment for a

XXXX XXXX XXXX called me to collect payment for a debt. Because it was a phone call from a company I had not received notice of collection for, and because my cell phone was dying at the time I received the call, I indicated I would take care of the payment and got off the phone. I did not receive from XXXX XXXX XXXX any other contact attempts, nor

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I had a dispute open with Portfolio Recovery

I had a dispute open with Portfolio Recovery Associates regarding a XXXX XXXX Account. I wanted to know the validity of the debt b/c I had never entered an agreement with them, and was told that I owed this amount and it was due immediately. This dispute originated in early XX/XX/XXXX Over the next several months, I sent a total of three certified

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In XX/XX/2017 I returned a leased XXXX Prius and

In XX/XX/2017 I returned a leased XXXX Prius and purchased a XXXX Toyota Rav 4 from Toyota Financial via the XXXX XXXX Toyota Dealership in California. A few weeks ago I received a phone call from a collection agency ( XXXX XXXX ) that I owed Toyota Financial {$580.00} for " excessive wear and tear '' on the Prius. I asked what the charges were for

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Type Other debt
Co McCarthy, Burgess & Wolff, Inc.
Issue Harrassing Communications
Claim Frequent or repeated calls

Please know that the complaint with MCCARTHY,

Please know that the complaint with MCCARTHY, BURGESS & WOLFF , INC. complaint XXXX has not been not resolved. They have not cancelled my account and the phone calls continue. MB & W have contacted me twice since the case was closed on XX/XX/XXXX. On XX/XX/XXXX, MB & W called me at home and left a message to contact them. On XX/XX/, @ XXXX I

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Contact by the debt collector XXXX XXXX XXXX XXXX

Contact by the debt collector XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX was made via USPS on or around XX/XX/XXXX ( letter dated XX/XX/XXXX ). Limited information was provided. It came to my attention that collector had called my mother asking to speak with me. When asked what it was in reference to she was hung up on. I contacted the collector

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Type Unknown
Co EQUIFAX, INC.
Issue Attempts to collect debt not owed
Claim Debt is not mine

I received an alert regarding a negative account

I received an alert regarding a negative account had been added to my credit report. When I called the credit bureaus, they told me the company was XXXX XXXX XXXX for {$550.00}. It shows this was opened in XX/XX/XXXX and reported on my credit XX/XX/XXXX. I told the credit bureaus that I have no knowledge of who these people are and I do not owe

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In XX/XX/XXXXI fell very ill, I defaulted on a

In XX/XX/XXXXI fell very ill, I defaulted on a XXXX XXXX personal loan in XX/XX/XXXX and stopped making payments. I was unable to pay the debt, XXXX XXXX sold the loan to XXXX XXXX who hired a lawyer, who used every unlawful tactic to try and collect the Debt. in XX/XX/XXXX I contacted a lawyer who advised me that I could counter sue XXXX XXXX and

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Type Other debt
Co Meridian ARG Inc.
Issue Took or threatened negative or legal action
Claim Threatened to sue me for very old debt

XX/XX/XXXX I received a. Call from my brother

XX/XX/XXXX I received a. Call from my brother stating that someone called him stating that they were going to sue me If I do not contact them. This was the 1st time I heard about the debt. I called the Texas phone number given and a lady answered stating she was with Meridian ARG. She said that I owed {$860.00} to XXXX XXXX. I asked for more

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Type Mortgage debt
Co SELECT PORTFOLIO SERVICING, INC.
Issue Attempts to collect debt not owed
Claim Debt is not mine

Complaint : SPS 's failure to specifically and

Complaint : SPS 's failure to specifically and sufficiently respond to consumer 's notice of error or information request or qualified written request or CFPB complaints. Attn : XXXX XXXX, Relationship Manager, XXXX XXXX, Consumer Ombudsman Specialist, XXXX XXXX, Ombudsman Specialist XX/XX/XXXX Select Portfolio Servicing Inc. XXXX XXXX XXXX XXXX

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In XXXX of XXXX I returned a leased XXXX XXXX and

In XXXX of XXXX I returned a leased XXXX XXXX and purchased a XXXX XXXX XXXX XXXX from XXXX XXXX via the XXXXXXXX XXXX XXXX Dealership in California. A few weeks ago I received a phone call from a collection agency ( XXXX XXXX ) that I owed XXXX XXXX {$580.00} for " excessive wear and tear '' on the XXXX. I asked what the charges were for and

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Type Other debt
Co Convergent Resources, Inc.
Issue Attempts to collect debt not owed
Claim Debt is not mine

I received a letter from XXXX XXXX on XX/XX/XXXX

I received a letter from XXXX XXXX on XX/XX/XXXX stating the XXXX was trying to collect a debt of {$440.00} from me. I called Convergent within 30 days of getting the letter, they said they put in a dispute for me since I strongly believed I owed the money. I did not hear anything, nor did I receive anything in the mail. On XX/XX/XXXX I went down

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Type Credit card debt
Co EQUIFAX, INC.
Issue Improper contact or info sharing
Claim Talked to a third party about my debt

In XX/XX/XXXX I fell very ill, I defaulted on a

In XX/XX/XXXX I fell very ill, I defaulted on a XXXX XXXX personal loan in XXXX and stopped making payments. I was unable to pay the debt, XXXX XXXX sold the loan to XXXX XXXX who hired a lawyer, who used every unlawful tactic to try and collect the Debt. in XX/XX/XXXX I contacted a lawyer who advised me that I could counter sue XXXX XXXX and XXXX

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Type Other debt
Co I.C. System, Inc.
Issue Improper contact or info sharing
Claim Talked to a third party about my debt

On XX/XX/XXXX, I received notice from my mother

On XX/XX/XXXX, I received notice from my mother who is not on the account or an authorized party to the account that she received a call from IC Systems. They stated that I had an account in collections for me. Provided her with my name, address, email address, phone number. The name of the account as being with XXXX, the amount of the debt, how

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After reviewing my credit report via XXXX XXXX in

After reviewing my credit report via XXXX XXXX in XX/XX/XXXX, I determined a negative entry from Financial Data Systems for {$530.00}. I contacted the company on XX/XX/XXXX at XXXX and spoke with XXXX initially who transferred me to XXXX a Ext.XXXX. XXXX informed me that XXXX at Ext. XXXX was out of the office, but she would have her to refill my

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Type Other debt
Co Advanced Collection Bureau, Inc.
Issue Attempts to collect debt not owed
Claim Debt is not mine

On XX/XX/XXXX, my roommate, XXXX XXXX XXXX, and I

On XX/XX/XXXX, my roommate, XXXX XXXX XXXX, and I moved into an apartment together at XXXX XXXX XXXX in XXXX XXXX, XXXX. I was only XXXX years old and my father had just passed away two weeks previous. My mother lived in XXXX at the time. After I had been in this apartment for a while, I became rather depressed and wanted to go move in with my

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On XX/XX/XXXX, I received the first phone call

On XX/XX/XXXX, I received the first phone call from ACI, regarding the negative balance {$2800.00} on my XXXX account. The first time I was informed by XXXX about this {$2800.00} negative balance was on XX/XX/XXXX, and I messaged XXXX right away. However, PayPals response is terrible slow. And until today, there is no supporting information from

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Type Unknown
Co AFNI INC.
Issue Attempts to collect debt not owed
Claim Debt was result of identity theft

XXXX, XXXX SOC # XXXX DOB XX/XX/XXXX ADDRESS :

XXXX, XXXX SOC # XXXX DOB XX/XX/XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Attention to AFNI : Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this

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Type Unknown
Co PORTFOLIO RECOVERY ASSOCIATES INC
Issue Attempts to collect debt not owed
Claim Debt is not mine

Hi-one of our cell phone numbers has been used by

Hi-one of our cell phone numbers has been used by the previous owner ( XXXX XXXX-who apparently owed on uncollected debts/loans ). In XX/XX/XXXX we were given the number as part of the cell phone service ( by the cell phone provider ). Previously-it was XXXX hXXXX XXXX XXXX who called and called and called despite being told of the above. Now it

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I sent a letter of dispute asking for them to

I sent a letter of dispute asking for them to validate the amount they were attempting to collect by sending a signed contract. They did not send the information I requested, but instead reported to the credit bureau 's that it had been validated when in fact they are still investigating the claim. They also sent a letter stating that I had to

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Type Credit card debt
Co PAYPAL HOLDINGS INC.
Issue Attempts to collect debt not owed
Claim Debt was result of identity theft

I do not have access to the dates the incident

I do not have access to the dates the incident took place since it was logged in my PayPal account that has been terminated by PayPal. Approximately two years ago, I discovered fraudulent activity on my credit card. The charges were made to XXXX XXXX through my PayPal account. PayPal issued the charges to a credit card I had linked to their

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XX/XX/2018 - received a call from XXXX XXXX XXXX

XX/XX/2018 - received a call from XXXX XXXX XXXX in an attempt to collect {$120.00} in a past due medical bill. The agent asked how I would like to take care of the debt today, and I told her that I did not have any money to pay today. She then asked when would I be able to pay the debt, and I said within a month I should be able to pay. She then

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Type Other debt
Co I.C. System, Inc.
Issue Took or threatened negative or legal action
Claim Threatened or suggested your credit would be damaged

I established a payment arrangement in XX/XX/XXXX

I established a payment arrangement in XX/XX/XXXX for bi-weekly payments of XXXX. I NEVER missed a payment or was late. I received a phone call last month ( XX/XX/XXXX ) from I.C. System, Inc. ( XXXX. XXXX XXXX, XXXX XXXX, MN XXXX ) stating that my payment arrangement had ended and my final payment of {$27.00} was taken out on XX/XX/XXXX and I had

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