Navient Solutions Debt Help

2,883

Consumer Issues

There are 2,883 issues about Navient Solutions

99%

Acceptable Response Time

Navient Solutions responded to 2882 consumer issues in a timely manner

498

Issues so far in 2018

498 issues through April 25th, 2019. There were 591 consumer issues in 2017.

Navient Solutions Debt collection

There are 2,883 consumer issues related to Debt collection

Last Updated: April 25th, 2019

If you are dealing with debt collection attempts from Navient Solutions, it is helpful to research their strategies.

We have archived 2,883 consumer complaints against Navient Solutions, as reported by the CFPB. It is important to remember that these complaints are not verified, although they provide great debt negotiation strategy insight by seeing how Navient Solutions deals with collecting debt from other consumers.

Should you want to file a complaint or speak to a debt help counselor, we are here for you.

Attempts to collect debt not owed

849 Filings

  • Debt is not mine: 554
  • Debt was already discharged in bankruptcy: 54
  • Debt was paid: 195
  • Debt was result of identity theft: 46

Debt Verification

425 Filings

  • Communications failed to disclose attempt to collect a debt: 22
  • Not enough info provided to verify debt: 292
  • Right to dispute debt notice not received: 111

False statements or representation

263 Filings

  • Attempted to collect wrong amount: 213
  • Impersonated an attorney or official: 13
  • Impersonated attorney, law enforcement, or government official: 15
  • Indicated committed crime not paying: 11
  • Indicated shouldn't respond to lawsuit: 5
  • Indicated you were committing crime by not paying debt: 6

Harrassing Communications

865 Filings

  • Called after sent written cease communications: 36
  • Called outside of 8am-9pm: 26
  • Frequent or repeated calls: 654
  • Threatened to take legal action: 49
  • Used obscene, profane, or other abusive language: 27
  • You told them to stop contacting you, but they keep trying: 73

Improper contact or info sharing

342 Filings

  • Contacted me after I asked not to: 76
  • Contacted me instead of my attorney: 2
  • Contacted my employer: 103
  • Talked to a third party about my debt: 161

Took or threatened negative or legal action

139 Filings

  • Collected or attempted to collect exempt funds: 34
  • Seized or attempted to seize my property: 20
  • Sued you in a state where you do not live or did not sign for the debt: 3
  • Sued you without properly notifying you of lawsuit: 7
  • Threatened arrest or jail if I do not pay: 16
  • Threatened or suggested your credit would be damaged: 38
  • Threatened to sue me for very old debt: 21

Navient Solutions Debt Settlement

If you are experiencing financial hardship and are unable to make payments to Navient Solutions, you may have the right to settle your debt for less than the full amount.

Navient Solutions Debt Management

If you are experiencing financial hardship and burdened by fees and interest, you may qualify to enter your debt with Navient Solutions into a debt management plan. The goal of a debt management plan, also known as credit counseling, is to repay the full amount with more beneficial terms to the consumer.

Debt collection / Unknown

At XXXX MST on Saturday, XX/XX/19, a person

Navient Solutions False statements or representation / Attempted to collect wrong amount

02/27/2019

At XXXX MST on Saturday, XX/XX/19, a person identifying themselves as XXXX XXXX left a message on my home phone stating that she was calling regarding a time sensitive personal business matter and asking to be called back during ordinary business hours at XXXX, ext XXXX. No other information was given. My phone recorded the call as having come from

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Debt collection / Federal student loan debt

In XX/XX/XXXX I consolidated my student loans.

Navient Solutions False statements or representation / Attempted to collect wrong amount

02/21/2019

In XX/XX/XXXX I consolidated my student loans. Navient became the my creditor. First off they said I received a $ XXXXXXXX refund after the consolidation, which I never received or even heard about. When I originally had my loans consolidated by the XXXX XXXX XXXX they were $ XXXXXXXX ( approx. ) When I began making payments to Navient, my loans

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Debt collection / Federal student loan debt

I have a debt with Navient Dept. of Education

Navient Solutions Harrassing Communications / Frequent or repeated calls

02/20/2019

I have a debt with Navient Dept. of Education because I had a deferment and I divorced an moved to a different part in PR. During that period they use Debt collectors to find me. XXXX XXXX has now my account but they give it to XXXX. XXXX is asking me to make 9 payments of {$5.00}. They asked me for information that I am not willing to give since I

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Debt collection / Private student loan debt

The debt collector, Navient, calls my co-borrower,

02/19/2019

The debt collector, Navient, calls my co-borrower, my elderly father, 7-9 times a day and they do not call me, the primary account holder. They stated on a recorded line that they would call him or I first since we are both on the account. I told them to look back at their records. He has never paid my loan ever and they need to call me and try

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Debt collection / Private student loan debt

I have been going back and forth with Navient, as

Navient Solutions Attempts to collect debt not owed / Debt is not mine

02/19/2019

I have been going back and forth with Navient, as well as a dirty tactic collection firm named XXXX and XXXX, as per the XXXX XXXX Courts reps I have spoken to. I currently have XXXX private student loans showing on a record pulled by my credit union that are showing as court based judgements, even though I have worked with Navient to get these

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Debt collection / Private student loan debt

Navient systematically fails to process Co-

Navient Solutions Took or threatened negative or legal action / Threatened or suggested your credit would be damaged

02/15/2019

Navient systematically fails to process Co-Borrower Release applications for private student loans. Leaving the co-borrower who received no benefit from the private student loan and received no information regarding the amount to be borrowed, the essential terms of the contract, or any information regarding their permanent and unrelenting personal

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Debt collection / Federal student loan debt

Over a period of months they've contacted my

Navient Solutions Harrassing Communications / Frequent or repeated calls

02/15/2019

Over a period of months they've contacted my neighbors, my siblings, my sister-in-law 's parents, and engaged in harassing phone calls when they know how to reach one of my parents and myself. The purpose is harassment. Having learned the nature and background of this loan service provider who bought my loan supposedly from XXXX XXXX, I refuse to

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Debt collection / Federal student loan debt

My daughter has a loan with Sallie Mae. I am a co-

Navient Solutions Harrassing Communications / Frequent or repeated calls

02/12/2019

My daughter has a loan with Sallie Mae. I am a co-signer. Times are bad so we did fall behind on the payments. I am helping her by making catch up payments for her account. In XXXX I talked to Sallie Mae loan dept to tell them of this. They kept asking for more payments as we spoke saying they did not receive recent ones. I told them I can not, but

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